At first I was skeptical of the industrial design. The early prototypes looked very much like a 1970's American car dashboard. But Motorola really improved the industrial design in subsequent versions. I like the high-grip rubber on the battery cover. It makes the phone very comfortable to hold.
The phone hardware is very fast, and the high resolution screen is beautiful. I think people will enjoy owning and using this phone.
My favorite feature is the turn-by-turn navigation software. My second favorite feature is the "Droooid" default notification sound. Oh, and the camera flashlight is very nice too!