The way I solved my daughter's "iMessage Activation" error

Writing these notes in case they help someone.

My daughter recently tried to add her Apple ID to her iPhone'sApple Messages app. (Settings > Messages > Send & Receive > Add Apple ID)

When she tried this, she got a dialog box where she could type in her Apple ID and password. After a 15 second delay she got an error dialog box:

iMessage Activation
  An error occurred during activation.
        Try again

She got a similar error message if she tried to activate FaceTime:

FaceTime Activation
  An error occurred during activation.
        Try again

I searched the Internet, and tried the various remedies that Apple and others suggested:

  • Reboot Phone.
  • Make sure the phone can receive SMS messages.
  • Enable/disable iMessage and FaceTime.
  • Log the iPhone out of iCloud and log back in again.
  • Visit icloud.com and check the iCloud account to see if there's any warnings or errors.
  • Update the phone OS to the latest release version of iOS.
  • Try to register with WiFi enabled but Cell disabled.
  • Wait 24 hours and try again.
Having exhausted the home remedies, I contacted Apple Support by phone. Apple Support listened sympathetically, and ran me through the same steps, it roughly the same order. They also did a little bit of checking on their own of the Apple ID account to see if there were any issues.

They couldn't find anything wrong, and they suggested that I contact my carrier.

I contacted my carrier, T-Mobile, and they ran me through the same steps as Apple. They also had me check out my phone's ability to connect to the Internet for Data and SMS. They had me turn off my phone for a minute, so they could update my phone's SIM. Unfortunately, nothing they tried helped.

In the end, what worked was to admit defeat. I had my daughter create a new Apple ID. She was able to use the new Apple ID to log into iMessage without any problem.

So far the drawback of this solution seem to be:
  • My daughter lost everything she had stored in iCloud.
    • For many people this would be a serious issue.
    • Luckily my daughter does not use iCloud at all.
    • She uses Google services, like gmail, Google Docs and Google Photos, that do not depend on iCloud.
  • My daughter has to re-add all her Contacts to her new Apple ID. 
  • My daughter lost some game progress in some of her Game Center aware video games.
My guess is that the problem was on Apple's end. The symptoms and cure seem to indicate that my daughter's old Apple ID account was messed up in some small way, and Apple's diagnostic systems were not detailed enough to detect or correct the issue.

So, anyway, I wrote this up to offer one more home remedy for people suffering from the "An error occurred during activation" message when trying to log in to iMessage. That message could have one of a number of different causes. If you are seeing it, please try the simpler remedies first, and please contact Apple Support (and your phone carrier's support) for help. But if everything else fails, be aware that for some users such as my daughter, one solution was to switch to a new Apple ID.

Comments

Post a Comment

Popular posts from this blog

GLES Quake - a port of Quake to the Android platform

I've just published the source code to a port of Quake to the Android platform . This is something I did a while ago as a internal test application. It's not very useful as a game, because there hasn't been any attempt to optimize the controls for the mobile phone. It's also awkward to install because the end user has to supply the Quake data files on their own. Still, I thought people might enjoy seeing a full-sized example of how to write a native code video game for the Android platform. So there it is, in all its retro glory. (Porting Quake II or Quake III is left as an exercise for the reader. :-) What's different about this particular port of Quake? Converted the original application into a DLL Android applications are written in Java, but they are allowed to call native languge DLLs, and the native language DLLs are allowed to call a limited selection of OS APIs, which include OpenGL ES and Linux File I/O. I was able to make the game work by using Java for: T...
Read more

A Taipei-Torrent postmortem: Writing a BitTorrent client in Go

This is a BitTorrent client. There are many like it, but this one is mine. -- the BitTorrent Implementer's Creed For fun I've started writing a command-line BitTorrent client in Google's go programming language. The program, Taipei-Torrent , is about 70% done. It can successfully download a torrent, but there are still lots of edge cases to implement. Go routines and channels are a good base for writing multithreaded network code. My design uses goroutines as follows: a single main goroutine contains most of the BitTorrent client logic. each BitTorrent peer is serviced by two goroutines: one to read data from the peer, the other to write data to the peer. a goroutine is used to communicate with the tracker some "time.Tick" goroutines are used to wake the main goroutine up periodically to perform housekeeping duties. All the complicated data structures are owned by the main goroutine. The other goroutines just perform potentially blocking network I/O using channel...
Read more

Writing an Android application in JavaScript and HTML5

Image
Happy Mother's Day everyone! This year I wrote an Android app for my wife for Mother's Day. How geeky is that? The reason I wrote it is that my wife's favorite Android application, Word Mix Lite, recently added annoying banner ads. While the sensible thing to do might have been to switch to another app, or perhaps upgrade to the paid version of Word Mix, I thought it might be interesting to see if I could write my own replacement. And as long as I was writing the app, I though I'd try writing it using JavaScript. Normally Android applications are written in Java, but it's also possible to write them in JavaScript, by using a shell application such as PhoneGap . Why use JavaScript instead of Java? Well, hack value mostly. On the plus side it's a fun to write! Another potential plus is that it is theoretically possible to run the same PhoneGap application on both Android and Apple. The drawback is that PhoneGap is not very popular yet, especially among Android dev...
Read more